If you are seeing this page you are having issues locating the correct server due to DNS caching issues.
(1) Reset the Browser.
The first step is to close or quit the browser and restart. Sometimes, it is that simple.
(2)Clear the Browser's Cache.
For frequently-accessed websites, webpages are cached (stored) on a local computer for faster load times. Cached website and IP addresses do not always update. If the computer is trying to access a website using an outdated IP address, the request will fail. Clearing the browser's cache should fix the problem.
(3) Use a Different Browser.
The final test is to try a different browser. If using Firefox, try using Chrome or Safari to access the web. If using a different browser fixes the problem, you may need to update the default browser.
When a computer or router is first used, DNS settings are entered into the device to ensure they can connect to the appropriate DNS server.
We recommend a reset of the computer. This often will release DNS Settings ready for a new session.
Routers can cause problems connecting to DNS servers, especially if you visit the site frequently.
If you are still having issues please reboot the router at the same time as your computer.